Four Hundred by Design Terms and Conditions

Please read the following terms and conditions before accessing, registering for, joining, or using Four Hundred by Design services, business model, and website.

The terms and conditions stated herein (collectively, the “Agreement”) constitute a legal agreement between you and Four Hundred by Design, LLC. (“the Company”). To use the Service, you must agree to the terms and conditions set forth below. By using or receiving any services supplied to you by the Company (collectively, the “Service”), and downloading, installing, or using any associated application or web service supplied by the Company, which purpose is to enable you to use the Service (collectively, the “Platform”), you hereby expressly acknowledge and agree to be bound by the terms and conditions of the Agreement, and any future amendments and additions to this Agreement as published from time to time on the Four Hundred by Design website.

The Company reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Service at any time, effective upon posting of an updated version of this Agreement on the Service or Application. You are responsible for regularly reviewing this Agreement. Continued use of the Service or Application after any such changes, shall constitute your consent to such changes.


You shall be responsible for registering on the Platform, providing necessary personal information (including, your full name, preferred email address, IATA number of your agency affiliation, and a preferred contact telephone number), payment authorizations for your client bookings – as well as for any services arranged as requested according to the terms and conditions of this Agreement – and any additional terms and conditions presented to you at the time of booking, which are incorporated herein by this reference. By registering with Four Hundred by Design, you agree to provide all requested information, including a credit card to be kept on file and used for pre-authorization of reservations for your clients, and payment for Services requested and authorized by you. When arranging a booking with a credit card, we may ask for written approval to use the credit card provided.

It is expressly understood that your client is and will always be, “your client” and that you will always be the “consultant of record” on any bookings we make for you on this Platform. There will be no effort on our part to market directly or indirectly to your clients, or contact them directly for any reason, other than pertaining to the ordinary communication that sometimes occurs between client and supplier. It will always be our preference to communicate with you first, and only contact your client directly if there is a time-sensitive issue that must be resolved, and we have been unable to reach you.


If your conduct, or the conduct of your guests and clients, reflects negatively on the Company, or presents us in an inappropriate light, we may take measures, as we deem necessary, to prevent continuation of such conduct, up to and including permanent suspension of privileges for you and your client.


Four Hundred by Design, LLC. (the “Company,” “Four Hundred by Design,” “FHxD” “we,” “our” or “us”) is committed to protecting your privacy and that of your clients. This Privacy Policy (this “Policy”) describes the types of information the Company may collect and how we may use that information to better serve you and your clients and to enhance the level of service offered by Four Hundred by Design (collectively, “Services”).

This Policy applies to information we collect:

  • Through the website.
  • Through the Platform.
  • Via phone calls.
  • In email, text, and other electronic messages between you and Four Hundred by Design.
  • Via any GDS.
  • Interactions with us via any third-party websites, applications, and services.

Please read this Policy carefully to understand our practices regarding your information and how we will treat it. This Policy may change from time to time.


Consultant accepts that, by registering to create an account, consultant is responsible for any activity that occurs through said account. To prevent anyone from accessing the account in the consultant’s name, consultant should always maintain control over who has access to the account and under no circumstances reveal their password and any other login credentials to unauthorized users.

Consultant is responsible for updating and maintaining the accuracy of the information you provide to Four Hundred by Design relating to your account. To protect you, Four Hundred by Design reserves the right to terminate your account, or temporarily suspend your account, if we discover your login credentials are being used by an unauthorized user. If your site access shows “inactive” for more than twenty minutes, you will be logged out of the account, and will need to re-login to regain access.


In exchange for registering on our Platform, and booking reservations for you or your clients, Four Hundred by Design provides access to numerous travel services and benefits, including in most cases, enhanced revenue streams for the consultant and/or the consultant’s agency. Such services, benefits, and enhanced revenues are provided via an IATA accredited travel agency that can assist with reservations for the hotels, resorts, private homes, and villas on the Platform, (collectively, the “Services”). Four Hundred by Design reserves the right to add, change, suspend, or terminate any of the properties contained on the Platform, any Services, and any benefits at any time, including, without limitation, changes to terms and conditions associated with services or benefits.


Consultant or registrant agrees to provide all information requested by Four Hundred by Design through the Platform, via email, or regular mail, and telephone call, in accordance with Four Hundred by Design policies and procedures. Acceptance of consultants into the Platform is at the sole discretion of Four Hundred by Design.


Unless otherwise specified the term of your registration with the Four Hundred by Design Platform is in perpetuity, commencing on the day of the registration (the “Effective Date”). This does not, however, preclude your right to sever ties with Four Hundred by Design. If you wish to withdraw from this Platform and forgo any further communications with the Company, you must let us know in writing and we will suspend all services within 15 days from receipt of such communication. Four Hundred by Design reserves the right to terminate and cancel consultant’s registration at any time and for any reason, including if consultant breaches any terms or conditions of this Agreement or other agreements incorporated herein by reference. Consultant understands and agrees that if the registration is cancelled due to consultant’s breach of any terms or conditions of this Agreement or other agreements incorporated herein by reference, consultant will lose all privileges, and forfeit any additional benefits that might be available to consultant. Four Hundred by Design will not owe any further obligation to provide any Services, credits, or benefits to consultant, other than for any monies owed for services rendered on the Platform. Except as expressly provided herein, Consultant agrees that he or she will hold Four Hundred harmless for the loss of the Service, credits, or any additional benefits.

About Us

Four Hundred By Design

Four Hundred by Design (FHxD) brings together an extraordinary team of luxury travel executives. The team’s combined experience and reputation for developing, operating, and expanding a variety of businesses across multiple business categories is unparalleled in the world of luxury travel.
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Tony Shepherd
CEO and Partner
Tony oversees the operations of both Four Hundred and Four Hundred by Design as well as growing the travel side of the business.
Originally from Manchester, England, Tony has worked in several verticals within hospitality, travel and tourism including restaurants, private beach clubs, travel agencies and consortia. Prior to Four Hundred, Tony was a consultant for Virtuoso responsible for developing the travel agency program in Europe, Middle East and Africa, and COO of ProTravel, building the company to over 1,000 employees in 22 locations.
Tony Abrams
Founder and Partner
Tony is the founder of Four Hundred and the creative force behind the company’s business, brand and culture.
Originally from South Florida, Tony started his career in entertainment and lifestyle production, eventually finding his way in the world of Luxury Living, where he was known for his ability to secure access to venues that were inaccessible to the average person. Tony parlayed his experience into his role as the Director of North American Membership for Quintessentially. As a conduit between clients and service providers, Tony gained intimate knowledge of what clients wanted and how he could provide it. In early 2007, Tony established Four Hundred, an exclusive, members only Lifestyle Management Firm.
Karen Goldberg
SVP, Brand Strategy & Business Development
Karen leads the development of the Four Hundred by Design division.
Building upon her strong relationships with world class properties, Karen’s goal is to create a highly-curated portfolio of properties with exclusive accommodations and promote those to travel advisors who serve high net worth clients.

After years of working within large organizations and corporations, Karen wanted to build a business from the ground up where entrepreneurialism, collaboration and trust are the keys to success. Prior to FHxD, Karen served as Managing Director, Hotels & Resorts at Virtuoso and led Sales and Marketing efforts at Hôtel Plaza Athénée New York, Mandarin Oriental Hotel Group, and Forte Hotels.

Skie Ocasio
Director of Operations
Skie oversees all operations, logistics, brand and marketing efforts for FHxD.
His goal is to create a seamless experience for Four Hundred by Design clients. Prior to joining Four Hundred, Skie spent 15 years in luxury concierge companies in roles as SVP, Hospitality & Business Development at Luxury Attaché & Director Operations and Member Relations at Quintessentially.